DIP 004 Business Performance Improvement
Business Performance Improvement is a general term used by a wide variety of people but with often very different perceptions of the subject.
Our perception covers the broadest spectrum and includes every activity in an organisation that will improve its competitive situation in its market place. The Japanese have a name for this. It is 'Dantotsu' and it means that an organisation should strive not only to make every feature of its products, services and general business performance criteria better that its competitors but to be so far ahead wherever possible that it will take at least 5 years to catch up to where they are now but in the meantime they would attempt to move even further ahead. So it is fiercely competitive. It means striving to galvanise the total human and other resources of the company to work towards making that company unbeatable. In order to achieve that certain basics must be in place and this course is about those basics.
If you have just clicked in here on the web, the core content of this course is also part of the DHI 5 unit course, Quality Fundamentals. The same material is also covered in the Diploma in Quality Leadership but dealt with in a different way. In this course, the student not only appreciates the process but is encouraged to apply is whilst working through a live project. It is possible whilst doing that to make some very considerable process performance improvements.
The Diploma in Quality Leadership is a blended learning course with online tutor/mentor support.
As in every case, the unit requires the student to carry out an assignment and write a report to their CEO explaining how the various sections in the teaching materials may or may not apply to the organisation. On completion of all units the student will have a comprehensive implementation plan and also will have acquired skills which will enable them to train all levels of the organisation from the CEO through to line levels. The DIP 004 Business Performance Improvement unit is made up of 11 sections:
Business Performance Improvement
Getting Started
Introduction to Problem Solving
Defining a Project
Project Identification Based on Cost
Recording the Current Situation
Process Analysis
The Fishbone Diagram and Related Tools
Key Tools for Testing the Theories
Remedies
Holding the Gains
Presenting a Project
Tools Included
Vocabulary/terminology and business benefits of project by project improvement.
Project identification using Language based data collection and analysis tools)..
Use of the Brainstorming Technique for Project Identification.
Project selection – use of Business KPIs, Data Collection and Analysis, and Matrix methods. Teams select a Project.
Establishing project Terms of Reference.
Understanding a Process map – inputs and outputs. Gap analysis.
Agree Project scope, expectations, team relationships.
Process mapping and analysis.
Process mapping and analysis presentation of results.
Process mapping and analysis by teams.
Introduction to Root Cause Analysis.
The techniques of Cause and Effects Analysis.Application of the Fishbone Diagram to the current project Presentation of results by teams. Data Ranking tools – Paired Comparisons.
Application of Paired Comparisons to current project.
Presentation of results by teams.
Testing the theories of causes – data collection and analysis.
Variable and Attribute Data.
Data sampling theory.
Reminder from previous Unit, Sampling risk, the fallacy of 100% sampling
Teams consider how data can be collected on their current project.
Feedback by teams.
Check Sheets and Pareto Analysis
Teams select ‘most likely’ major causes in current project.
Application of Pareto Analysis to current project.
The Remedial Journey – from Cause to Remedy
Data Gathering.
Reversible and Irreversible Remedies/Solutions.
Testing remedies. Overcoming resistance to change.
Teams identify and evaluate possible remedies and select the most appropriate.
Teams consider the cost and other implications of remedies selected and begin preparation for project presentation.
Presentation preparation
Presentations of projects by teams
Testing the theories of causes.